Refund Policy

Fourteen-day refund window

Royal Blue Ventures LLC will refund a Suite Standard or Suite Pro subscription when the account holder requests it within 14 calendar days after the initial purchase or annual renewal charge. Approved refunds return the subscription to Suite Free and may reduce active-league capacity immediately.

How to request a refund

Email support@suitepickem.app from the address associated with the Suite account. Include the account username and charge date, but do not send card numbers or passwords. We may request additional information to verify the account and transaction.

After 14 days

Charges are generally non-refundable after the 14-day window, except for duplicate or incorrect charges, an extended service failure attributable to Suite, or when applicable law requires a refund. Canceling a subscription stops the next renewal but does not by itself refund the current paid period.

Processing

Approved refunds are issued to the original payment method through Stripe. Bank processing times vary. Nothing in this policy limits consumer rights that cannot be waived under applicable law.